- The current process time is around 1 week. (subject to change).
- Our cables are custom-made, handcrafted and bespoke. Wired to USB 2.0 specs.
- Orders are posted via a tracked service. Brexit may temporarily increase International postage times.
- We are a very small company and respond to all enquiries as quickly as possible.
- The Start Plug is the host (PC) and the End Plug is the device.
- Change/amendments can be made to your order at any time before production begins.
- For order cancellations, the postage cost will not be refunded.
- Follow our Instagram - coolcableuk. We would love to see picures of your Cool Cable!
Thank you to all our Cool Customers for all cooperation and patience. Stay Cool and stay safe!
USB CABLE TYPES
Below we have a selection of USB connectors.
All our USB cables start with USB Type-A or USB Type-C and we can finish your USB cables in Mini, Micro or USB-C.
All cables are wired to USB 2.0 specs.
We also do USB cables for Macbook Pro USB-C to Mini/Micro/C to save the need for dongles.
If you require a cable for a Massdrop ALT or Massdrop CTRL please contact us first.
You can find a collection of available colours here
Get in touch with us if you can't find what you are looking for, or if you would like help picking out the right options for your setup.
When you choose to have a coil on your cable it will not increase the length of the cable.
For example, a 1 metre cable with a 30cm coil will still be 1 metre once the coil has been added.
Due to technical limitations with USB cables the maximum length we can do coils on cables is 2 metres with a 30cm coil.
We use PayPal for all our transactions. We never see any sensitive information, it is all handled by PayPal. Plus you are covered by PayPal buyer protection.
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Shipments and returns
Shipping is calculated at checkout
Please see the banner at the bottom of our website for more information.
Orders are fulfilled in the order they are received.
All orders are shipped via Royal Mail Signed For 1st Class- so will require a signature on delivery.
For alternative shipping options please contact us. We will do our best for you.
Our packages are amply sized and your items are well protected. The products we make are very sturdy, but in the event of any issues get in touch with us and we will do all we can to make you a happy customer.
If you are not happy with your order we will always do everything we can to resolve any issues. If for some reason any issue cannot be settled, we will honor a refund for the value of the cable, on receipt of your returned cable.
Please return your cable to:
9 Athenaeum Buildings
5 Bridge Street
If you are unhappy with your cable a full refund for the full value of the cable can be issued if returned within 1 month of purchase. This does not include the shipping cost.
You can find us on Discord for quick responses to any queries or updates.
Any questions or problems with anything please don't hesitate to get in touch with us.